Privacy Policy

This Privacy Policy explains how FullyLloyded (Pty) Ltd (“we”, “us”, “our”) collects, uses, and protects your information when you interact with us, including through WhatsApp messaging via the WhatsApp Business Platform (WhatsApp Cloud API). By using our services or messaging us on WhatsApp, you agree to this policy.

1. Information We Collect

We may collect your name, phone number, WhatsApp profile information, the content of messages you send us, and metadata such as timestamps and message delivery status. We may also collect information you provide when contacting us by email or through our website, including via our contact form.

2. How We Use Your Information

We use your information to respond to your messages and inquiries, provide customer support, send service-related and (where you have opted in) promotional messages, improve our services, and comply with our legal obligations.

3. WhatsApp and Meta

Messages sent via WhatsApp are processed through Meta Platforms, Inc.’s WhatsApp Business Platform. Your use of WhatsApp is also governed by WhatsApp’s own Privacy Policy and Terms of Service. We do not control Meta’s data practices.

4. Sharing Your Information

We do not sell your personal information. We may share it with service providers who help us operate (for example, messaging infrastructure, email delivery, spam protection, and hosting providers), and where required by law or to protect our legal rights.

5. Data Retention

We retain your information only as long as necessary to provide our services and meet legal requirements, after which it is deleted or anonymised.

6. Your Rights

Depending on your location (for example, under South Africa’s POPIA or the EU’s GDPR), you may have the right to access, correct, or delete your personal information, object to its processing, or withdraw consent. To exercise these rights, contact us using the details below.

7. Data Security

We implement reasonable technical and organisational measures to protect your information. However, no method of transmission or storage is completely secure.

8. Children’s Privacy

Our services are not directed at children under 18, and we do not knowingly collect their personal information.

9. Changes to This Policy

We may update this policy from time to time. The latest version will always be posted on this page with a revised “Last updated” date.

10. Contact Us

If you have questions about this policy or your data, contact us at hello@fullylloyded.com or write to: FullyLloyded (Pty) Ltd, 313 Pasteur Road, Rembrandt Park, 2090, Gauteng, South Africa.