Refund Policy

This Refund Policy applies to all consulting services provided by FullyLloyded (Pty) Ltd and forms part of our Terms & Conditions.

1. Milestone Billing

All engagements are structured and billed per milestone. Each milestone’s scope, deliverables, and fee are agreed in writing before work begins. Payment for a milestone is due once that milestone has been delivered.

2. Refunds

Because fees are only invoiced for work that has been delivered, completed milestones are non-refundable. Any deposit paid is applied to the first milestone.

3. Cancellation

Either party may cancel an engagement with written notice. On cancellation:

• Work stops at the end of the current milestone.
• The client pays only for milestones delivered up to that point.
• No fees are charged for future, unstarted milestones.
• Any deposit exceeding the value of delivered work is refunded within 14 days.

4. Defective or Non-Conforming Work

If a delivered milestone does not match its agreed scope, we will correct it at no additional cost. If we cannot correct it within a reasonable time, the client is entitled to a refund of the fee paid for that milestone.

5. Questions

For any billing or refund questions, contact hello@fullylloyded.com. We aim to respond within 2 business days.