Terms & Conditions

These Terms & Conditions (“Terms”) govern the services provided by FullyLloyded (Pty) Ltd (“FullyLloyded”, “we”, “us”), a company registered in South Africa with its registered office at 313 Pasteur Road, Rembrandt Park, 2090, Gauteng, South Africa. By engaging our services, you agree to these Terms.

1. Services

We provide multimedia design and technical consulting services, including personalized and dynamic media production, creative automation and systems integration, design direction, and design systems. The specific scope, deliverables, milestones, timeline, and fees for each engagement are set out in a written proposal or statement of work agreed with the client before work begins.

2. Pricing and Payment

Our consulting rates start at US$500 per day. Each engagement is billed per milestone as defined in the agreed proposal. Invoices are payable within 14 days of issue unless otherwise agreed in writing. We may suspend work on overdue accounts.

3. Delivery

All work is performed remotely. Deliverables are provided digitally (file transfer, shared repository, or agreed platform) upon completion of each milestone. Acceptance of a milestone occurs when the client confirms in writing or uses the deliverable, or 14 days after delivery, whichever comes first.

4. Cancellations and Refunds

Cancellation and refund terms are set out in our Refund Policy, which forms part of these Terms.

5. Intellectual Property

Upon full payment for a milestone, the client receives ownership of the final deliverables produced for that milestone, unless otherwise agreed in writing. We retain ownership of our pre-existing tools, templates, processes, and know-how, and grant the client a non-exclusive licence to use them as embedded in the deliverables. We may reference completed work in our portfolio unless the client requests otherwise in writing.

6. Client Responsibilities

The client is responsible for providing timely access to the information, data, systems, and approvals reasonably required to perform the services, and warrants that materials supplied to us do not infringe third-party rights.

7. Confidentiality

Each party will keep the other party’s non-public information confidential and use it only for the purposes of the engagement.

8. Liability

To the maximum extent permitted by law, our total liability arising from an engagement is limited to the fees paid by the client for that engagement. We are not liable for indirect or consequential loss, including loss of profit or data.

9. Communication

We may communicate with clients by email, our website contact form, and messaging channels including WhatsApp (via the WhatsApp Business Platform). Our use of personal information is described in our Privacy Policy.

10. Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any disputes will be subject to the jurisdiction of the South African courts.

11. Contact

Questions about these Terms: hello@fullylloyded.com.